Last updated: April 2026 · AutoRequest Ltd · Registered in England and Wales · hello@autorequest.co.uk
1. About AutoRequest
AutoRequest Ltd ("AutoRequest", "we", "us") operates a reverse car marketplace at autorequest.co.uk. We connect vehicle buyers with verified, registered UK motor trade dealers. We are not a vehicle dealer and do not buy, sell, or hold any vehicles. All transactions are directly between buyers and dealers. AutoRequest is a dealer-only platform — private sellers are not permitted.
2. Definitions
"Platform" means autorequest.co.uk and all associated services. "Buyer" means a registered user who posts a vehicle request. "Dealer" means a verified, registered UK motor trade business. "Request" means a vehicle specification posted by a Buyer. "Offer" means a specific vehicle proposal submitted by a Dealer in response to a Request. "Introduction" means the connection made between a Buyer and Dealer when the Buyer accepts a Dealer's Offer. "Completed Sale" means any sale of a vehicle between a Buyer and Dealer that follows an Introduction made through the Platform, regardless of whether the in-app confirmation flow is used. "Commission" means the fee owed by a Dealer to AutoRequest in respect of a Completed Sale.
3. Buyer terms
Posting requests: Buyers may post vehicle requests free of charge. By posting, you confirm you are a genuine prospective buyer with the stated budget available. False or misleading requests may result in account suspension.
Amazon voucher: Buyers who confirm a completed purchase and upload valid proof of sale (V5C document or dealer invoice) will receive an Amazon gift voucher by email: £10 for vehicles up to £15,000, or £15 for vehicles above £15,000. AutoRequest reserves the right to modify or withdraw this incentive at any time with reasonable notice.
Confirmation: Buyers should confirm their purchase within 30 days of accepting an Offer. After 30 days with no activity the hold expires automatically.
4. Dealer terms
Eligibility: Dealers must be registered UK businesses with a valid Companies House number and valid trade insurance. Dealers must maintain these credentials throughout their membership. AutoRequest reserves the right to suspend any Dealer whose credentials cannot be verified or have lapsed.
Offers: Dealers must only make Offers on vehicles they own or have firm access to and can sell at the stated price. Offers must accurately describe the vehicle in all material respects. Misleading Offers are grounds for immediate account termination.
Commission — when it is owed: Commission is owed by the Dealer to AutoRequest on every Completed Sale, being any sale of a vehicle that arises from an Introduction made through the Platform. Commission is owed whether or not the in-app confirmation flow is used. The in-app confirmation is the standard mechanism by which Commission is triggered and invoiced, but it is not the sole condition under which Commission becomes owed.
Commission rate: The standard Commission rate is 1% of the confirmed sale price. Founding dealers (the first 100 dealers to register) have their rate locked at 1% for their first three years from their first confirmed sale.
Commission invoicing: AutoRequest will issue a Commission invoice following confirmation of a Completed Sale. Payment is due within 14 days of the invoice date.
Non-circumvention: Dealers must not attempt to complete sales with Buyers introduced through the Platform outside the Platform in order to avoid Commission. Breach of this obligation is a material breach of these Terms and may result in immediate account termination and recovery of unpaid Commission.
Response obligation: Dealers who receive a Buyer's contact details following an accepted Offer must respond to that Buyer within 24 hours. Persistent failure to respond is grounds for account suspension.
5. Verification and approval
All Dealer applications are subject to manual review. AutoRequest verifies Companies House registration and trade credentials before granting access to the platform. Approval is at AutoRequest's sole discretion. AutoRequest may withdraw approval at any time if a Dealer's credentials lapse or if the Dealer is found to be in breach of these Terms.
6. Prohibited conduct
The following are strictly prohibited for all users: creating false or misleading listings or requests; impersonating another person or business; using the platform for any purpose other than genuine vehicle transactions; attempting to scrape or reverse-engineer the platform; uploading malicious code; and any conduct that exposes AutoRequest or other users to financial loss, legal liability, or reputational harm.
7. Payment and late payment
Commission invoices are due within 14 days of the invoice date. AutoRequest reserves the right to suspend a Dealer's access to the platform if invoices remain unpaid after 14 days. Unpaid invoices may be subject to statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.
8. Our liability
AutoRequest is a technology intermediary. We do not guarantee the accuracy of Dealer listings, the quality of vehicles offered, or the outcome of any transaction. To the maximum extent permitted by law, AutoRequest's total liability to any user for any claim arising from use of the platform is limited to £100 or the total Commission paid by that user in the preceding 3 months, whichever is greater. AutoRequest is not liable for any indirect, consequential, or economic losses including loss of profits, loss of business, or loss of revenue.
9. Termination
AutoRequest may terminate or suspend any account that breaches these Terms, without prior notice where the breach is serious, or on 30 days' notice for other grounds. Users may close their account at any time by emailing hello@autorequest.co.uk. Termination does not affect any accrued Commission obligation.
10. Changes to these terms
AutoRequest may update these Terms at any time. Registered users will be notified by email at least 15 days before material changes take effect. Continued use of the platform after that date constitutes acceptance of the updated Terms.
11. Governing law
These Terms are governed by English law. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact
AutoRequest Ltd · autorequest.co.uk · hello@autorequest.co.uk